Augment This Ltd. | Support Page
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Support Page

Welcome to the Arbeia Trail app support page.  The Arbeia Trail app is designed to be used in the South Shields and to be used by visitors to the South Tyneside area.  The app helps people to navigate from The Word, National Centre for the Written Word, to Arbeia Roman Fort and Museum.


After launching the app a 3D map will appear shortly after the loading pages.  The map will update and move as you walk within an area approximately one mile from The Word.   A red line has been placed on the map to suggest a possible route to Arbeia Roman Fort through the centre of South Shields, and a small compass icon in the bottom left of the screen will always point in the direction of the Arbeia.


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Along the way you will have the opportunity to collect items relating to the fort.  Tap on one of the spinning fourteen Roman Helmet animations to collect an item.  This will be saved in your Inventory, which can be opened using the icon on the top left of the screen.  The application uses location services (GPS) and it will ask you for permission to use these.  If the app cannot find the location of your device – or if you move too far from the Arbeia Trail –  it will let you know.  For best results we suggest that you use the app in more open areas to gain a better signal.


When using the app always remain aware of your surroundings and stay safe.


If you experience any difficulties with the application that are not covered by the above, please contact (or use the contact form at the bottom of the Augment This homepage) with a brief description of the problems you are encountering.